University Pediatric Dentistry

Rocio Danz 2 months ago

This is the worse place, I called like 10 times to make an appointment they never answered the phone, plus I left like voice messages and they never got back to me. When finally I made the appointment for this location calling other location!!! I was there and this very dude woman saying I didn’t response the calls or the text messages they sent me. I didn’t receive any call or message. I spoke with a person on Tuesday and we agreed to keep the appointment for today Friday! This is incredible the people working in there is very bad, technically she saying I am lying ! I will never go back to this place !

Yari Cruz 3 months ago

Rude staff, charge insurance prior to appointment and run insurance while making appointments. They wouldn’t schedule my appointment cause they couldn’t get a hold of my insurance so they say I call my insurance confirmed is good called them and they still didn’t schedule me cause they couldn’t run my insurance when I was making the appointment got the following month? On top of not doing their job they hung up on me and wouldn’t answer I messaged them on the portal and still no response on the appointment it’s been 2 weeks since I called to try and make an appointment horrible staff

mike trickey jr 4 months ago

My daughter went to get her wisdom teeth pulled and a staff member was rude to her and she told him not to speak to her like that then they apparently dropped all my kids ( mind you my kids have been going there since the last 3 yrs) and now refusing to respond when I asked for records for everything I ended up having to call one of their other offices to get anywhere!!! Absolutely ridiculous do not send your kids here!!!

Lindsay Glass 5 months ago

Note- This is not about this specific location, but about the practice in general and Abbott Rd. location... They were great until they were not. I make my child's appointments 6 months in advance. The past 2 appointments (after confirming via text that we would be there) UPD called me the day before to reschedule. They only offered one new day and time to reschedule otherwise I could go on a waitlist or push the appointment out 4-5 months. You can't cancel and then only offer one option. That's not acceptable when work and school schedules have to be planned in advance. Now, my child had an appointment in March we needed to reschedule. I have left no less than SIX messages with no call back at the Abbott Rd. location over a 2 week period. Their voicemail says they are only open Monday, Tuesday and Wednesday. I have called during open hours and no one picks up. I even went as far as to call another location to see if they could help me, but they could not. They only offered appointments at their location. I find out THROUGH GOOGLE that the Abbott Rd. location is permanently closed. No timely call, no offer to reschedule. Only when I googled the phone number to call a SEVENTH time

Imran Shishir 6 months ago

We brought our 9-year-old daughter in for a toothache and agreed to have the painful tooth extracted. However, we were told they would not proceed unless we also agreed to cap one additional tooth, which we did not consent to. We felt pressured into additional treatment which we think was unnecessary. We chose to get a second opinion, and after declining the extra treatment, we received a dismissal letter from the practice. Very disappointing experience.